Contact Information

If you need further assistance or would like to have more information, please contact us by phone at (832)598-HERE or (832)598-4373. 

You may also e-mail us at wecare@2coolflowers.com or write us to:

2 Cool Flowers
5635 NW Central Dr. Suite E-102
Houston, Texas 77092

We will more than happy to assist you and make your flower-sending experience or that special event a complete satisfaction.

Hablamos Español

 

Special Services

Thinking on you, we will customize an arrangement that suit your needs at the price you can afford; no matter what type of event.

We also specialize in the following:

  • Weddings Flowers
  • Funeral / Sympathy
  • Graduations
  • Birthdays
  • Anniversary
  • Quinceañeras
  • Sweet 16th
  • Corporate Events
  • Special Events
  • Tropical Arrangements
  • Plants
  • Contemporary and Traditional Arrangements

 

Delivery Policy

All orders must be received before 12 pm (Central Time) to guarantee next day delivery. Orders received after that time may not be delivered the following business day. Some deliveries may still be able to be delivered the next day, depending on order volume and product availability. No P.O. BOX delivery address is accepted.

We will confirm delivery to the customer by e-mail or you can check your order status on the tracking order system.

We retain a signature of the person or place receiving the delivery when possible. If nobody is able to receive the order we may take it back to our florist. NOTE: Delivery fee will be applied for second delivery attempt the following day.

We make every effort to accommodate your delivery at or by a specific time of day but we cannot guarantee it. We deliver on SUNDAY. Sunday deliveries require the order to be placed at least the prior Friday before 12 pm (Central Time).

Same Day Delivery

For same day delivery orders, please call our office (832)598-HERE or (832)598-4373 to confirm availability of flowers and vases before placing your order online.

 

Substitution Policy

Sporadically, we may need to substitute any flower in the arrangement you have ordered due to the availability of certain flowers. We assure you to preserve the same style and color scheme of the arrangement by using flowers of the same or higher value. In single-flower arrangements, like in all rose bouquet, we will make our major effort to match the flower type, but may substitute with another similar color.

 

Cancellation Policy

Orders cancelled prior delivery are subjected to a re-stocking fee for the amount of 5% of the value of the product(s).

Orders cancelled on delivery are subjected to a re-stocking fee for the amount of 5% of the value of product(s) plus the complete delivery fee applied to the order.

 

How to Care For Your Flowers

Remember that some flowers last longer than others. A special care about your arrangement would make a big difference and would impact in the life of your flowers. The life span for most of the arrangements is 5 to 7 days or longer, depending on the type of flowers and the care received .

  • Maintain arrangements in a cool place. Avoid putting them closer to heat spots or directly to the sunlight.
  • Keep the water level in the container and provide flower food as needed.
  • Change the water if becomes cloudy. If possible cut the stems diagonally 1 to 2 inches and put them back to the water in less than 30 sec. to prevent air flow.